Refund policy

Last updated: October 10, 2026

We accept eligible return and exchange requests within 30 calendar days after delivery. Return shipping and shipping for an approved exchange are free for customers within the United States. We do not charge a restocking fee.

Return eligibility

For a change-of-mind return, items must be unused, clean and in their original condition, with all included parts. Please retain the original packaging where reasonably possible.

Items that have been used with food, damaged through misuse, altered or returned with missing components are not eligible for change-of-mind returns. These conditions do not prevent you from seeking a remedy for an item that was defective, damaged on arrival or incorrectly supplied.

How to request a return

Email support@bakeviora.com with your order number, the items you wish to return and the reason for your request. For a damaged, defective or incorrect item, include photos where possible to help us assess the issue.

We will provide return instructions and a prepaid return shipping label for an approved return. Please use the label and destination we provide. The company address listed on our website should not be treated as a return destination unless it is stated in your return instructions.

Pack the items securely, include all components and keep your carrier receipt or tracking number. Please contact us before returning an item so we can match it to your order.

Refunds

We will inspect your returned items and initiate an eligible refund within 10 business days after receiving the return. Refunds are made to the original payment method. Your bank or payment provider may require additional time to post the funds.

For change-of-mind returns, any $5.00 shipping charge paid for the original delivery is not refunded; the return shipping label is free. If an item is defective, damaged on arrival or incorrectly supplied, we cover the applicable shipping costs and refund any original shipping charge attributable to the affected item. Free original shipping does not result in a deduction from your merchandise refund.

Exchanges

Approved exchanges include a prepaid return label and free standard shipment of the replacement. Replacements are subject to availability. If an exchange involves a different price, we will explain any price difference before proceeding. If the requested replacement is unavailable, you may choose an available alternative or an eligible refund.

Damaged, defective or incorrect items

Contact us as soon as you discover a problem. Keep the item and packaging while we arrange a suitable remedy, which may include a replacement or refund. Reporting a problem promptly helps us investigate; this request does not shorten any applicable statutory rights.

Order cancellation

Contact us promptly if you wish to cancel. We can cancel an order before it has shipped and issue a full refund. If it has already shipped, use the return process above. No cancellation fee applies to an order cancelled before shipment.

Contact

support@bakeviora.com | +1 410-441-1819
Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding U.S. public holidays.